Content Management Policy and Procedures
Monmar Gestion 3 SL is absolutely committed to ensure that all people participating in the content distributed
are above the legal age at the moment when the images were taken. And that all the content follows our strict
rules, aligned with the authorities requirements toward legal and acceptable content.
Our terms of use and the terms signed by the content uploaders clearly inform the forbidden content. Every
person who wants to distribute content must have the legal age verified by our expert 24/7 Monitoring Team.
And in case of doubts, the profile is rejected.
The images and text are monitored before being released to the public view. Non-authorised content is deleted
and the account owner is warned or blocked.
Policy
The content uploader must confirm and expressly accept that:
- They own the content and
- They have permission from any persons appearing in the content to distribute it and
- The content does not contain:
-
- People under the age of 18 when the picture is taken.
- Blood.
- Bestiality.
- Violence or extreme sexual violence.
- Mutilation of any person or body part.
Only the accounts that have been approved as legal age by our monitoring team and that have specifically accepted the Terms for content creators can upload any content.
Every content is monitored before being released to the public view. This includes the images and text of each post. Content not fully meeting our terms and criteria is deleted and never released to the general public.
Age and Identity Verification
Each picture is reviewed by the monitoring team. Under the minimal doubt that the person appearing at the content has not the legal age, the user must go through the YOTI age check procedure. If the procedure is not passed, the new ad is not validated and is not posted to the public view.
This is validated manually by our Monitoring Team to ensure that the picture is legit and has not been altered, the face matches the National ID and that the legal age is met by the person.
If there are doubts the account is not accepted and cannot publish therefore.
Content Monitoring
All the content is reviewed by our Monitoring team, composed of 4 people. When a registered user uploads the content, our team receives a notification to review it. Until the content is effectively checked and approved by our team, it is not available to the public view.
In case of doubts or if the content is not absolutely adjusted to our high standards, the monitoring team deletes the content and the user may be warned or banned temporarily or permanently.
Text Scrubbing
To assist our Monitoring Team, we have developed an in-house software that “reads” all the content before being uploaded. If any word or concept matches our dictionary of forbidden words, then an alert is triggered and the monitoring team reviews the case to delete it or suggest editions to the content owner.
Illegal images
Images are also reviewed by the monitoring team to identify and block unauthorized activities or situations.
Denounce button
We provide our users with a “denounce” button that sends an alert to the Monorioting team who will review the reported post immediately. in case of not meeting our high standards, the content is blocked to the public view or deleted directly. Its owner may be warned or banned. In such a case, the same email, IP and card will not be able to use our solution.
Record Keeping
A register of our content policy infringement will be kept by Monmar Gestion 3 SL. The register will be maintained by the Support Team Manager.
And will record the following for each content policy violation:
- 1. Account ID infringing the legal age and content policy.
- 2. Type and severity of the legal age and content policy violation.
- 3. Date logged.
- 4. Action taken with the content with the date and its reason.
- 5. Action taken with the account with the date and its reason.
Any personal data is to be anonymized as part of the Record Keeping process, starting when a claim is resolved.
Copies of all correspondence and other materials received in connection with any complaints will be kept for 7 years.
The complaints register and files will be confidential, and access is restricted to the Unit Managers, the Chief Operating Officer, the Chief Executive, the Compliance Manager and the Director.