Chargebacks, Fraud & Refunds Policy

Chargebacks, Fraud Mitigation and Refund Policy

1. Chargeback and Fraud Mitigation

Our first front of action is to provide clear and simple services, provided through a lean and transparent purchasing flow. In addition to this internal policy, we execute a set of actions based on our experience and best-practices. We also count with a seasoned anti-fraud team in charge of scrubbing doubtful transactions to perform the Refunds in case of potential fraud and blocking malicious users from purchasing again at our website. We additionally take advantage of the technology, tools and experience provided by our payment service providers.

Country blocks

We have a list of countries with high fraud potential. Purchases from these countries are reviewed and in the case of critical countries, are directly blocked in our system, to not process any sales from.

Anti-Fraud

The transaction is always passed through the 3D 2.0 Secure validation flow. Only the transactions that successfully complete the 3D validation will be sent to the bank. The rest are declined, even if the card is not enrolled in the 3D Scheme or there have been technical issues in the validation process.

This protects by law the purchases against fraud and is unlikely to become chargebacks.

Anti-Fraud Team

Our trained 24/7 Anti-Fraud agents are constantly performing transaction scrubbing to identify new risk patterns and block malicious traffic.

In the event of detecting potential fraud, the Anti-Fraud Team has the capacity to block any account at any time to ensure a safe environment.

2. Refund Policy

We provide a fluid and transparent purchasing process, offering simple products with clear messages and pricing, as the best Refunds prevention method. And our services are provided immediately after the payment. However, as we understand that there can be issues with the payment or service selected, we provide 24 hours to request the full refund of any purchase.

The Refund can also be requested at any other moment with no reason. In this case, the amount returned will be the proportional part in relation to the consumed time of the service.
As an example: if the service is to highlight an ad for 10 days and the Refund is requested on the 5th day, then the 50% of the paid price will be refunded.

Limits to this Policy

• 1. Only one Refund will be authorized per user. If the same user is paying for our services recurrently, and requesting refunds before the purchased service expires, then the Refund will be denied.
• 2. The user will not be refunded if attempts impersonation, extortion or scam. And the user will be banned permanently.
• 3. The user will not be refunded if violates the copyright rules using materials from others. However, the user will have the chance to update the pictures to their own ones.

In the rest of cases when the content has been deleted before being posted due to not meeting our content policy, the user is entitled to receive a full Refund within the next 24 hours after the purchase, or the proportional part based on the consumed time of the purchased service.

Additionally, we consider the cases related to issues from the gateways and banks, such as duplicated charges or services not provided due to not receiving their confirmation.
Our Support Team will evaluate all the received claims in less than 3 peking days. And provides a detailed response within 7 business days since the last communication received, confirming the refund when it applies.